Snapshot

Professional Certifications in Agile & Scrum-PCAS, SMC™, SPOC™, SFC™

Confident and innovative Senior Web & Digital Product Manager with experience managing projects from inception to completion to produce measurable business results following agile-scrum and waterfall (SDLC) methodologies. Partner and collaborate with cross-functional teams, 3rd party contractors, stakeholders, and key constituents across organization, including Sales, Operations, Customer Care, Marketing, and IT. Proven capability in handling wide range of functions with background in web design, front-end development, user experience, and digital marketing.

Adept at developing strategies and process improvements to maximize business performance and profitability while consistently going above and beyond job expectations. Known for thriving in high energy work environments, exceptional work ethic, acute meticulousness, and organization.

EXPERIENCE

CHARTER COMMUNICATIONS | Sept 2019-Present

Manage Scrum development teams as well as business, functional and technical requirements for development projects, including initiatives involving web development and marketing technology.

  • Responsible for managing web development team overseeing the process and delivery of all web related deliverables.
  • Oversee the development of project roadmaps, requirements gathering and project meetings.
  • Manage escalations on development related items in case resource conflict occurs.
  • Manage everyday activities of web development project management and ensure efficient working.
  • Continuous improvement of team efficiency by establishing best-practices.
  • Manage resources, timesheets and project budgets.
  • Point of contact between web development team, stakeholders and leadership

RAILROAD19 | Dec 2018-Sept 2019
Senior Product Manager/Business Analyst

From concept-to-launch, worked with developers and tech leads throughout the development and implementation of enterprise web application solutions and enhancements meeting business goals and objectives to deliver high quality products on a payment management application, Olympic talent and crew management system and other sporting event management solutions for NBC Sports Group.

  • Responsible for facilitating, documenting, and grooming client requirements and features while considering and establishing the process needed to build the most valuable aspects of a product following Agile principles.
  • Create mocks to demonstrate user functionality and design page layout and features to enhance and refine products and existing applications embodying design principles and UX strategies to maintain a level of consistency and improved user experience.
  • Partnering with Project Managers, Tech Leads and Developers to iteratively arrive at the final product, Help manage deliverables, identify risks, and provide insight into alternatives.
  • Facilitate sprint planning meetings and discussions about enhancements and new features.
  • Define acceptance criteria and perform extensive testing for quality assurance, ensuring product functions as expected.
  • Develop project scope documentation, roadmaps, artifacts and user guides, and maintain requirement documents.

KB CONSULTING, Stamford,CT| Sept 2018-Dec 2018
Product Owner, Contractor at Charter Communications

Managed day-to-day and long-term e-commerce customer-facing application related projects through entire lifecycle maintaining and prioritizing backlog, defining acceptance criteria, grooming stories, addressing impediments and providing direction on UX design and layout.

  • Worked in close collaboration with internal and external cross-functional teams ensuring that acceptance criteria is fully understood and adequately tested.
  • Maintained a thorough awareness of the use cases supported by owned applications and how users interact with it.
  • Developed a deep understanding of the business objectives, making business decisions and resolving issues ensuring projects were successfully implemented, met business requirements and provided the highest-value product following agile-scrum/SAFe methodologies.
  • Performed UAT on all user stories completed by the development team signing off and approving deliverables and supporting the logistics associated with the deployment of tools and enhancements.
  • Attended all Agile ceremonies (grooming, planning, daily stand-ups, retrospectives, etc.) and readily available to development team and business stakeholders through lifecycle and product releases.

CONSTELLATION, Valhalla, NY | 2016-Sept 2018
Senior Web and Digital Product Manager

Executed and drove B2C web and digital solutions meeting business goals and objectives to deliver high quality products, enhancements, and measurable solutions. Partnered closely with internal and external cross-functional teams, Scrum Master and Product Manager to align on vision, backlog and roadmap. Gathered requirements, wrote and groomed user stories, defined acceptance criteria, conducted meetings, made business decisions, resolved issues and monitored timelines and budgets. Communicated and collaborated with stakeholders, performed demonstrations on completed high-quality functions and features, gathered feedback and managed expectations.

  • Overhauled delayed and over budget web application project. Took over customer acquisition application project, getting it back on track, overcoming multiple obstacles and defects, to deliver high-quality product within new timeline and budget.
    • Ensured all application and state regulatory requirements were met and end product was in compliance with corporate web governance guidelines and branding.
  • Redesigned and implemented new web components resulting in immediate and dramatic increase of traffic by monthly average of 14K visitors extending conversion rates by 30% above initial goal.
  • Implemented new customer renewal web application improving user experience achieving customer retention business objectives and goals.
  • Leveraged analytics, customer lifecycle tracking data, survey feedback, redesigned, and optimized web pages, improving user experience and boosting user survey satisfaction score by 85%.
  • Oversaw implementation of new web tools and initiatives, including technical SEO and WCAG 2.0 best practices, to enhance, continually track, and lift web performance by over 65%.

CON EDISON SOLUTIONS, Valhalla, NY | 2016
Web and Digital Media Manager

ConEdison Solution’s Retail Energy business acquired by Constellation.

Led strategic direction of ConEdison Solutions’ online presence, brand awareness, and consistency in marketing message. Collaborated with internal and external content providers, designers, and IT to ensure website(s) and marketing campaigns aligned with company and customer needs. Managed product backlog working closely with developers and stakeholders.

  • Managed and enhanced presence on social media and company blog to drive and expand traffic to company website by 40%.
  • Partnered with and directed SEO and SEM vendors while analyzing and strategizing improvements to PPC Ad campaigns and website optimization, increasing conversion rate by 50% in under 4 months.
  • Audited and remediated WCAG 2.0 compliancy issues, avoiding potential legal fees.
  • Initiated extensive research for .NET based CMS solution for new responsive company website(s).
    • Created RFP, met vendors, scheduled demos, performed testing, and analysis on various CMS platforms, developing and presenting comprehensive recommendation report to management.

TECHNOLOGY MARKETING CORP. (TMC), Norwalk, CT | 2012-2016
Senior Web Designer and Front-end Developer

Oversaw and coordinated all aspects of web and digital projects from kick-off to completion. Partnered with clients, established and maintained timelines, workflow, and expectations. Coordinated and supervised development team efforts and responsibilities.

  • Established strong relationships with over 60 clients and key stakeholders to provide solutions and strategies, resulting in high-quality products with measurable outcomes. Gathered requirements, created and presented mockups, and executed launch plans.
  • Engaged in on-going communications, conducting weekly meetings and providing progress reports to upper management.
  • Partnered with telecommunication and technical companies, devising online communities to achieve marketing goals and build up brand recognition as industry leader.
  • Designed and built over 100 interactive content-driven B2B sites using bootstrap, HTML5, CSS3, animate.css, Font Awesome, JavaScript, and jQuery user-interface components, such as scrolls, popups, accordions, menus, photo galleries, carousels, video libraries.
  • Kept projects on track consistently, set expectations, delivering high quality features and functionality.

REED EXHIBITIONS, Norwalk, CT | 2007-2012
eBusiness Specialist-Web Designer & Front-end Developer 

Conceptualized, designed, and executed Expo websites and email campaigns utilizing dynamic and innovative website design and development, including animated and static graphics, banners, headers, buttons, JavaScript, and jQuery interactive elements.

  • Created and implemented project development process for entire website team to follow new timeline tracker spreadsheet, streamlining web projects from inception to completion.
  • Redesigned and devised new employee orientation intranet site, improving and efficiently accelerating process of orienting new employees.

GARTNER, Stamford, CT | 1990—1996
Manager of Desktop Strategies

Directed daily operations of department, including setting company hardware and software standards, analyzing workflow, establishing priorities, and setting deadlines.

  • Migrated 1,500 employees from Macintosh to Windows platform. Established project plan and managed team of IT professionals to efficiently move employees from a Mac to a PC.
  • Established and managed a new in-house computer training center. Designed classroom layout, ordered equipment and training materials. Provided technical and computer software training to 1500 plus employees, maintaining schedules, records, and other relevant metrics.
  • Set up a new in-house technical support center. Collaboratively set up an in-house technical support center and a call tracking database. Served as a tech support specialist resolving technical related issues.
TECHNICAL BACKGROUND

Project Management:
Agile-Scrum/SAFe, Waterfall, JIRA, VersionOne, Aha!, Project and Portfolio Management (PPM), Application Lifecycle Management (ALM), Smartsheets, Microsoft Team, SharePoint, Google Docs/Sheets, Skype, Stakeholder and Customer Interaction and Relations
Web Design & Development :
Front-end Web Development, HTML, CSS, Bootstrap, Dreamweaver, SEO, Website Optimization, WCAG 2.0, UX Design, Content Management, CMS Systems
Digital Marketing Design and Analytics:
Microsoft Office Suite, Adobe Creative Suite, Social Media,  Email Campaigns, CRM Systems, Ad banners, SEM, eBooks, eNewsletters, Desktop Publishing, Google Analytics, PowerBI

EDUCATION

Professional Certification in Agile & Scrum (PCAS), Villanova University

Certificate in Agile Management, Villanova University

Scrum Master Certified (SMC™), SCRUMstudy – Accreditation Body for Scrum and Agile

Scrum Product Owner Certified (SPOC™), SCRUMstudy – Accreditation Body for Scrum and Agile

Scrum Fundamentals Certified (SFC™), SCRUMstudy – Accreditation Body for Scrum and Agile

Computer Science Graduate Certifications in Web Development, Interactive Multimedia and Information Technology, Sacred Heart University

Information Systems Project Management, American Management Association

Managing Technical Professionals, American Management Association

Bachelor of Arts, Communication; Minor, Computer Graphics, Bethany College

COMMUNITY LEADERSHIP EXPERIENCE

1st and 2nd Vice President, Board of Directors for Weston/Westport YMCA
Webmaster, Public School PTA and Westport Young Woman’s League
President, Westport Young Women’s League
Vice President, SEPTA
Committee Chair, Compo Beach Playground Project